Same Day Delivery: If you place your order by 3:00 pm in the recipient's time zone, we can typically deliver the flowers the same day Monday through Sunday.
Delivery Times: Our delivery hours are between 11am-7pm daily. During major holidays such as Mother's Day and Valentine's Day, we operate during extended hours and delivery times.
Specific Times: We are unable to guarantee delivery at a specific time. However, you may request a time frame in the special instruction box when ordering, and we will do our best to accommodate your request, but we do not guarantee it. Normally, we are able to deliver within four hours on orders (Holidays Excluded).
Order Cancellation: Same-day delivery orders are processed immediately, and cannot be changed.
P.O. Boxes: We are unable to deliver flowers to a P.O. Box.
If No One is Home: Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the arrangement in a safe place.
Incorrect Addresses: My DTLA Florist is not responsible for deliveries made to incorrect addresses submitted to us by the customer. If such a delivery is made, the customer assumes responsibility for the entire purchase.
Recipient May be Contacted: In some cases, the florist may contact the recipient to ensure s/he will be home to accept the delivery.
Flower and Plant substitutions may be necessary to ensure your arrangement is delivered in a timely manner. We try our best to ensure that it is as similar as possible to the requested item.